Episode 3: Why understanding work matters

Discover why it's important to consider how work is actually done, versus how we imagine it should be done and how understanding this difference can enable us to design systems and processes for safer care. This episode also discusses how to bring the whole team on board and use risk management to improve the quality of services and the well-being of our patients and teams.

CPD: 1 hour 35 minutes

Authors: Angela Rayner, Shobhan Thakore, Mark Turner