Series 8: Using QI and Human Factors to Improve Practice Culture


This Series is undergoing testing. Please note that any progress made during this testing phase may be lost.

In this series, discover what makes a good practice culture and how this can impact many areas, including patient safety, team wellbeing, and organisational success. This series will provide insights to help you bring the whole team on board to encourage an environment where everyone feels supported and has a sense of job satisfaction. This will benefit workplace culture and strengthen the bonds between people for enhanced teamwork. Learn about the Quality Improvement (QI) and Human Factors methods that help build a safety culture for both patients and veterinary teams.

The series is arranged into episodes, each one including information and multimedia to support your learning.


The QI Boxset will help you learn about Quality Improvement with small, bite-sized episodes. Just like streaming services, you can work your way through each episode or scroll to pick and choose what you want to watch, read or listen to.


Course image Episode 1: What is practice culture, and why is it important?
Series 8: Using QI and Human Factors to improve practice culture
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Episode 1: What is practice culture, and why is it important?


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Find out what practice culture is, and how it can impact patient safety, team wellbeing and organisational success. Discover how the satisfaction we feel at work is linked to workplace culture. This episode covers how Quality Improvement (QI) and Human Factors can help develop a positive culture of continuous improvement for the benefit of our teams and our patients.

CPD: 1 hour 40 minutes

Authors: Pam Mosedale, Mark Turner, Bill Lucas

Course image Episode 2: How to achieve a culture of safety
Series 8: Using QI and Human Factors to improve practice culture
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Episode 2: How to achieve a culture of safety


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In this episode, you will discover the impact of incivility in the workplace on both patient care and team wellbeing. This episode will show you how to use the QI tools that help build psychological safety in the workplace so that everyone can help foster a positive practice culture. 

CPD: 2 hours 15 minutes

Authors: Helen Silver-MacMahon, Margaret Mary Devaney, Anita Malana, Laura Playforth, Mark Turner, Angela Rayner, Amy Martin

Course image Episode 3: What matters to you, and why does that matter?
Series 8: Using QI and Human Factors to improve practice culture
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Episode 3: What matters to you, and why does that matter?


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This episode introduces you to the 'What Matters to You' framework and demonstrates how you can use it to battle burnout and stay fulfilled professionally. This in turn helps deliver quality, compassionate care to our patients and clients.

The resources in this episode have been kindly donated by CVS (UK) Ltd. Originally created for CVS teams, CVS has made these resources open-access through the RCVS Knowledge QI Boxset. 

CPD: 2 hours 40 minutes

Authors: Angela Rayner, Mark Moreton

Course image Episode 4: Case examples and further resources
Series 8: Using QI and Human Factors to improve practice culture
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Episode 4: Case examples and further resources


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Access case examples showing how real practices have made improvements to their practice culture using Quality Improvement (QI). These examples have been kindly shared so that we can learn from their experiences. This episode also includes links to further RCVS Knowledge tools and resources to help you adopt QI approaches to improving practice culture.

CPD: 1 hour 

Authors: Angela Rayner, White Lodge Veterinary Surgery, Bracken Veterinary Centre, Old Golf House Vet Group